| Client Name: | 1Link (Pvt) Ltd - Pakistan |
| Project: | Process Automation implemented on Nintex K2 |
| Industry: | Banking and Finance |
| Technology: | Nintex Automation K2, Nintex Forms, Nintex Workflow |
THE CUSTOMER
1Link is owned by a consortium of 11 banks. 1LINK is Pakistan’s first fully licensed PSO/PSP, largest payment gateway and switch system, committed to administering and evolving a strong e-payment network in Pakistan. Complying with the PCI DSS (Payment Card Industry Data Security Standard), 1LINK steers the connections among its member banks and stakeholders under the highest security standards. It has pioneered the development and operations of the Inter Bank Network which provides interoperability through shared ATM network, real-time interbank funds transfers, and connectivity to International Payment Schemes such as Visa, MasterCard, UnionPay, and JCB.
Prior to implementing Nintex, 1Link's transaction handling involved manual and time-consuming processes. This resulted in lengthy processing times, operational inefficiencies leading to delays, weak collaboration, and customer dissatisfaction. Recognizing the need for improvement, Nintex's process automation platform was leveraged to streamline and automate the transaction processing system.
KalSoft proposed streamlining 1Link’s transaction processing and enhance collaboration through process automation and workflow management using Nintex K2 technology. Our solution helped 1Link in improving operational efficiency, reducing processing time, and ultimately elevating their customer satisfaction.
We transformed manual workflows into automated ones, minimizing errors and fostering faster decision-making through tools like Nintex Forms. Some of the manual processes that were automated included:
- Reimbursement
- Employee Hierarchy
- Desktop Readiness
- Asset Receipt & Removal
- Exception Handling
- Work From Home Requests
- Door Access Control
- Project Request Forms
Using Nintex workflows, the entire transaction handling process was redefined. Manual steps were replaced with automated actions, reducing reliance on human intervention. 1Link can now handle a higher volume of transactions within shorter time frames.
- Increased Operational and Time Efficiencies – Manual processes were replaced by automated ones, significantly decreasing transaction handling time.
- Improved Customer Satisfaction – Streamlined workflows resulted in faster, error-free transactions.
- Improved Employee Engagement & Collaboration – Nintex's tools fostered improved internal collaboration and faster decision-making.
- Cost Reduction – Automation yielded cost reductions and improved resource allocation by minimizing manual efforts.
- Positive Impact on Sustainability – Digitizing processes reduced reliance on paper, contributing to an environmentally friendly work environment.